Privacy Policy

Dedes Waterfront Group’s Commitment to Privacy

Dedes Waterfront Group understands the importance of privacy and we are committed to maintaining the confidentiality, integrity, and security of personal data we collect from our clients, customers, event attendees, and other users of our services. This policy outlines how we ensure compliance with applicable data protection laws.

Scope of the Policy

This policy applies to all individuals and entities interacting with our venues, including but not limited to event organisers, guests, suppliers, contractors, and website users. By engaging with our services or using our website, you consent to the collection and use of your personal information as described in this policy.

Information We Collect

Types of Information Collected

We may collect a variety of personal information from you, including but not limited to:

Personal Identifiable Information (PII): Name, address, email, phone number, job title, and other contact details.
Event-Specific Information: Details related to your event, such as booking preferences, dietary restrictions, and special accommodations.
Payment Information: Billing details, credit card information, and transaction records related to event booking and services.
Marketing Data: Preferences and interests regarding promotional communications, event notifications, and offers.

How Information is Collected

We collect information through various channels:

Online Form Submissions: When booking an event, subscribing to our newsletter, or making an inquiry through our website.
Event Registrations: Information provided by event organizers and attendees during registration or participation.
Direct Communications: Information shared through emails, phone calls, or in-person interactions with our staff.
Cookies and Tracking Technologies: Information collected through our website using cookies and other tracking tools (for more details, see the “Cookies and Tracking Technologies” section below).

Special Categories of Data

In some instances, we may collect sensitive information, such as:

Health Information: Dietary preferences, allergies, or other health-related information that may be required for event catering.
Disability-Related Information: Information regarding accommodations for guests with disabilities (e.g., wheelchair accessibility or special seating arrangements).

This information will only be used for the purpose for which it was provided and with your consent.

How We Use Your Information

Event Management

We use your information to manage and facilitate event bookings, including:

Processing event registrations and reservations.
Providing relevant event details (e.g., schedules, instructions).
Coordinating logistics, catering, and AV requirements.
Offering customer support before, during, and after events.

Marketing and Communications

With your consent, we may use your information to send you promotional materials and updates about upcoming events, special offers, and other marketing communications. You can opt-out of these communications at any time by following the instructions in the communication or by contacting us directly.

Payment Processing and Financial Transactions

We use your financial information for processing payments related to event bookings, catering, and other services. Payment information is securely processed through third-party payment providers, and we do not store your credit card details on our systems.

Legal Compliance

We may use your information to comply with legal obligations, such as:

Fulfilling safety, insurance, or emergency response requirements during events.

Sharing Your Information

Third-Party Service Providers

We may share your personal information with trusted third-party vendors and service providers to help us manage events, process payments, or send communications. These third parties are bound by strict confidentiality agreements and are not permitted to use your information for their own purposes.

Examples include:

Audio-visual and event setup teams
Payment processors

Legal Requirements and Obligations

We may disclose your information if required by law or in response to valid legal requests by public authorities, such as law enforcement or regulatory bodies. This includes:

Compliance with legal obligations
Protection of our legal rights or property.

Data Security and Protection

Data Security Measures

We implement robust security measures to protect your personal data, including:

Encryption and secure transmission of sensitive data.
Access controls to limit who can view or modify your information.
Firewalls, anti-virus software, and other safeguards to protect against unauthorized access.

Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Dedes Waterfront Group Privacy Policy. After this period, your information will be securely deleted.

Employee Access to Personal Data

Access to personal data is restricted to employees and contractors who need the information to perform their job responsibilities. All personnel are trained on data protection and confidentiality requirements.

Your Rights and Choices

Access and Update Your Information

You have the right to access and update the personal data we hold about you. To request access to or modifications of your information, please contact us.

Deletion of Data

You have the right to request the deletion of your personal data.

Opt-Out of Marketing Communications

You can opt-out of receiving marketing communications at any time by:

Using the “unsubscribe” link in the email communications.
Contacting us directly to request removal from our marketing lists.